Frequently Asked Questions (FAQ)

Everything you need to know about ordering from Metokin. Can't find your answer? Email us at support@metokin.com — we reply within 24 hours on business days.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay. All payments are processed through Shopify's secure, PCI-compliant checkout.

Is it safe to shop on your website?

Yes. Our entire website is protected with SSL encryption (HTTPS), and we never store your full payment details. All transactions are handled by Shopify Payments, one of the most trusted payment processors in e-commerce.

Can I cancel or change my order?

Yes — contact us at support@metokin.com as soon as possible with your order number. We can cancel or modify any order that has not yet shipped. Pre-order items can be cancelled for a full refund at any time before they ship.

Will I receive an order confirmation?

Yes. You'll receive an email confirmation immediately after placing your order, and a second email with tracking information once your order ships.

Shipping & Delivery

How much does shipping cost?

Shipping is free on all orders — we cover standard shipping to the United States, the United Kingdom, Switzerland, and all European Union countries.

How long does delivery take?

In-stock items are processed within 1–3 business days and delivered within 5–7 business days after shipping — so typically 6–10 business days in total. Pre-order items ship within the timeframe shown on the product page (e.g., 4–6 weeks), and delivery time applies after that.

How can I track my order?

Once your order ships, we'll email you a tracking number with a live tracking link. Please allow 24–48 hours for the carrier to update tracking information. You can also email us your order number anytime and we'll send you an update.

What does "PRE-ORDER" mean on a product page?

Pre-order products are in high demand and ship within the timeframe stated on the product page (for example, 4–6 weeks). You pay at checkout to reserve your unit, and you can cancel for a full refund at any time before the item ships.

Do you ship internationally?

Yes! We ship to the United States, the United Kingdom, Switzerland, and all European Union countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, and Sweden) — with free shipping on every order.

Will I have to pay customs fees on international orders?

Orders to the UK, Switzerland, or EU countries may be subject to import VAT, customs duties, or carrier handling fees depending on your country's regulations. These charges are collected by your local customs authority and are the customer's responsibility unless taxes are collected at checkout. See our Shipping Policy for full details.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. To start a return, email support@metokin.com with your order number. See our full Refund Policy page for details.

How long do refunds take?

Once we receive and inspect your return, we'll notify you of the approval. Approved refunds are issued to your original payment method within 14 days. Your bank may need additional time to post the refund.

What if my item arrives damaged or defective?

Contact us within 48 hours of delivery with photos of the package and product. We'll arrange a free replacement or a full refund — you won't pay return shipping for damaged or defective items.

Products & Technical

Are your products new and authentic?

Yes. All products sold at Metokin are brand new, sourced from the original manufacturers or their authorized distributors, and ship in original packaging with full manufacturer warranty where applicable.

Do miners come with a power supply?

It depends on the model — product titles clearly state "w/ Power Supply" when a PSU is included. Check the product description for full specifications, or email us if you're unsure.

Will mining be profitable for me?

We sell hardware only — we do not offer financial or investment advice, and we make no promises about mining profitability, cryptocurrency prices, or returns. Profitability depends on factors outside our control, such as electricity costs, network difficulty, and market prices. Please do your own research before purchasing.

Do you offer technical support for setting up my miner?

We're happy to help with basic setup questions by email, and many products include links to official setup guides. For advanced technical issues, the manufacturer's support and community resources are the best source.

Is there a warranty on your products?

Products are covered by their manufacturer's warranty where applicable (duration varies by brand and product — see the product page). Additionally, our 30-day return policy covers defective or damaged items.

Contact

How can I reach customer support?

Email us anytime at support@metokin.com. We respond within 24 hours on business days (Monday–Friday). You can also use the contact form on our Contact page.